Terms of use

Our role

Perth Safe Pet is a facilitator. We provide the platform, verification tools, and safety features that connect buyers, sellers, and re-homers. We are not a party to the transaction itself and do not own, hold, or sell the animals listed. The transfer, its terms, and any post-transfer care are between the buyer and the seller. Nothing in these terms limits any right you have under the Australian Consumer Law that cannot lawfully be excluded.

Who can use Perth Safe Pet

• You must be 18 or over, and using Perth Safe Pet in Perth, Western Australia.
• Sellers must be lawfully entitled to transfer the animal and must comply with WA law — including the Animal Welfare Act 2002, Cat Act 2011, Dog Act 1976, and the Stop Puppy Farming Act 2021.
• Cats and dogs must be microchipped before transfer.
• Breeders of dogs must include a valid WA Breeder Registration Number on every listing.

Verification, honestly

Verification on Perth Safe Pet is tiered: verified, pending, unverified, or needs clarification. The tier is shown on every listing. New listings start as pending — they have passed an automated welfare and scam review only. Microchip, vaccination and desexing details are self-declared by the lister unless a listing states otherwise. Document-based identity verification and registry lookups are not in operation yet. A verified badge means a person reviewed the paperwork supplied — it is not a guarantee about the animal, its health, or the transaction.

No warranty on the animal

Perth Safe Pet gives no warranty, guarantee or representation about any animal listed — including its health, age, breed, temperament, training, behaviour, history, or suitability for your home. Those statements come from the person listing the animal, not from us, and we do not independently confirm them. Please meet the animal, ask questions, and get your own veterinary advice before committing. Nothing here limits the seller's obligations, or any consumer guarantee that applies under the Australian Consumer Law where an animal is sold in trade.

Listings and accuracy

Sellers are responsible for the accuracy of their listings. Under the Australian Consumer Law, an animal sold in trade must match its description and be free of significant undisclosed health issues. Misleading listings will be removed. Listings that raise welfare concerns are reviewed, and we aim to action credible reports within 12 working hours.

Reporting and safety

Every listing has a report option. Please use it. You can pause, decline, or report a conversation at any time. Repeated welfare or safety breaches result in suspension.

Fees, payments, and refunds

• Pet listings are free — forever.
• Where we charge for services (e.g. verification, business membership, sponsored placement, or commission on third-party products/services), prices are shown GST-inclusive and clearly labelled on the /support-model page.
• Card payments are processed by Stripe. Perth Safe Pet does not see or store card numbers.
• Rehoming and adoption fees are paid directly to the rehomer, rescue or seller — not to Perth Safe Pet. We do not collect, hold, or refund them. Whether such a fee is refundable is a matter between you and the other person, and should be agreed in writing in the handover agreement before money changes hands.
• Refunds for Perth Safe Pet's own services follow the Australian Consumer Law consumer guarantees. For third-party products or services sold by other users on the platform, the seller is responsible for their own product, postage, and any refund or replacement.

Fair by default

We do not surge prices and we do not profit off animals. Any surplus is reinvested into keeping the platform safe. Where the law requires us to hold GST, we do.

Content you post

You keep ownership of your listings and photos. You grant Perth Safe Pet a limited licence to display them on the platform for the purpose of running it. Don't post anything you don't have the right to post.

Disputes between users

Disputes about the animal, the transaction, or a product/service between two users are between those users. Perth Safe Pet will help where it reasonably can, including by providing account and transaction information to appropriate authorities. Payment disputes on card transactions are handled by Stripe's dispute process.

Liability

To the extent permitted by law, Perth Safe Pet's liability for any claim connected to the platform is limited to the fees you paid us in the 12 months before the claim. Nothing in these terms excludes any liability that cannot be excluded under the Australian Consumer Law.

Changes

We may update these terms as Perth Safe Pet evolves. Material changes will be flagged on the site with a new version and date. Continuing to use Perth Safe Pet after a change means you accept the updated terms.

Governing law

These terms are governed by the laws of Western Australia, Australia.